Customer Feedback

We genuinely want to hear from you!
If you'd like to send us your comments, or feedback on our products and services, please don't hesitate to email us.


Dear SMS,
Tick twister does everything it says it does and removes the whole tick very cleanly and easily I am going to LEND it to my neighbours to try on their horses, thank you for yet another great product!

Dear SMS,
I recently purchased the viola organic insect repellent from your website and am happy to report that it is excellent not only for NZ bugs but on the Aussies 'midgies' as well. I am so happy to be able to use a product on my family that is so effective without any chemical nasties - thank you SMS!
Rachel.

Dear SMS,
It has arrived yesterday and I spray on the mattress and curtains. This product is great!  For the first time, my husband didn’t need to use the inhaler through the night and he feel less itchy on his skin. I really hope this will work.
Thanks so much for your help...(Allerzero)
ELH

Dear SMS,
Yes, I've purchased some last year and I think it's good.  I have some water feature and a little pond in the garden and really need some good effective mosquito control. (Mosquito Dunks).
Regards
Jason


Dear SMS,
I have found this small insect in my kitchen 2 days ago and I try everything but can't kill them . I found it looks like DUST MITE but not sure. Right now I want to buy your product  Dust Mites AllerZero. Could you please help me to make sure they are mites or not? The attachment is the photo of insect. Thank you very much for your kind help.
Wang

Thank you SMS
Great service and good quality product!
Jim

To SMS,
> THANKYOU !!! for your help with this, the internet is wonderful.
> Blessings, Margaret :)

Hi SMS,
Thank you very much, thats excellent information.... 
Thank you
Sylvia

Hi SMS
They appear to have done their job quite well.
Thanks, (Mosquito Dunks)
Phil

To SMS
The immediate effect of the product was good.  It seemed to kill all the larvae within a few hours.  It's too soon to tell about the longer term effect.  There was a bit of slime on the surface of the water a few days later but I don't know if that was related to the dunks...
Overall I was pleased with the product and service. Thanks for that very useful information.
Cheers
Stuart

Hi SMS,
The Aquatain seems to have been affective in preventing the build up of mosquitoes around our property. Definitely throughout the summer there seems to have been fewer around.
Thanks for the product.
Kind regards,
Andrew

Hello SMS
Allerzero - Seems to have worked. We moved into an old house and my son is asthmatic. I also re-cleaned the carpets.
Regards
Jeff

Thanks for your reply SMS,
Have had a read, great information. It appears there have not been any Tick Borne Relapsing Fever cases as far as I can gather, I've contacted a few other places to see if they can offer any additional info.
I'm doing my own research into an unusual condition .....
Thanks again for your reply  :-)
Kind regards
FF

To SMS,
Yes, thank you, please let me know. I used Tanglefoot all the time when we lived in California for a few years. It's a great product.
Brett.

Dear Friends at SMS,
Good morning! After visiting the Southern Monitoring Services website, I am impressed by the level of environmental and social responsibility exhibited. (http://www.mesotheliomasymptoms.com/peritoneal-mesothelioma).
Thanks
Kristin
 
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FAQ'S

General information regarding SMSL insect control and pest control products and  public health solutions.

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